Doug and his crew were very professional and nice to talk to. Got my item quickly and in good condition. They are the first stop for me and my Mercruiser needs.Read more
Doug Russell Marine in Worcester, Massachusetts - Lack of follow through
Purchased 318 Chrysler engine. When I went to pick it up the engine was not ready. I made the purchase 3 weeks ahead of time, rented a trailer and drove from South of Boston all the way to Worcester. Then they told me they would have it ready and ship it to me in 3 days so I could have my mechanic and the crane ready to do the job. The engine never arrived and I will not have to argue with them for a refund.
Just feeling nostalgic, so I Googled where I worked in 2007... The Son has a Social Personality Disorder bordering on the bizarre, and I can clearly see that their "Policies" haven't changed. Working there reminded me of Gulag-esque conditions. Get this: he asked me to...Read more
I bought what was suppose to be a 1968 chevelle quarter panel on ebay from Doug Russell on 10-8-14.I put it in storage until I was ready to start on the sheet metal restoration of my car.Started installing sheet metal on car and when I got to the quarter installation I...Read more
I bought a lower end bravo three, it was a reman, 2900.00. Less 300 for a core. This is where is started to go bad. It took five calls and over a month to get the core charge back. I was told my core was no good, it had corroded. Well that's why I needed a new one,,...Read more
Ordered exhaust manifolds and risers and was told 7-10 days for delivery. Worked with 2 technicians. I paid for them ($999.99) and the funds were immediately removed from my account. 10 days later...no parts. I call them..."oh, someone messed up and forgot to order...Read more
I ordered a part that I needed quickly. They told me that it would arrive in 3 days, so I asked if I could have it sent overnight. They agreed and charged me $27.00 to ship a very small part. Three days later I still don't have the part so I called and asked. ...Read more
I didn't like
- Shipping policy
- Customer service
Chris Rapanick in the last week-Edit I recently made an order on dougrussell.com. I found a steering wheel for my boat on the site, thought it was cool looking and it was a great price so I ordered it. When I got the delivery I thought it was a mistake because it was...Read more
- Fast shipping
I didn't like
- Lies and bait and switch
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