Not resolved
1.7
Details
Customer service
Price Affordability
Website
1 comment

Chris Rapanick

in the last week-Edit

I recently made an order on dougrussell.com. I found a steering wheel for my boat on the site, thought it was cool looking and it was a great price so I ordered it. When I got the delivery I thought it was a mistake because it was not a wheel. I went back to the site and the page that I was on had a picture of the wheel and the clear description of it. I contact Doug Russell via e-mail and said I had gotten the wrong thing. The rep replied and stated that the listing was incorrect that was for the hub (which I received, not the wheel). He said that he was sorry and I could send it back. I said that I thought they should honor the price, it was their mistake. The rep said he would gladly do so but they "don't carry that wheel"

I was disappointed but moved on, the next day I'm looking elsewhere for the wheel and what do I find, the wheel advertised for $200 more than I had ordered it for. Of course, I contacted the company they now the rep stated the product is a special order, not they don't carry it. And although he said he would honor the price if he could get the wheel, the rep now says he will give me a $50 discount on the wheel if bought from them. This is the same exact wheel he said he could not get 24 hours earlier. I asked for his boss' contact info and his boss e-mailed me today. Basically he says the same thing as the rep., does not assume responsibility for their error and clearly supports the employee that has lied to at least one of his customers. He said the only thing he will do is refund my money when I send the hub that they sent back. He also stated that he would give me $50 against the wheel if I wanted to "special order" it.

I do believe that the listing was a mistake but I also know that the rep lied about the availability of that steering wheel; I guess because they didn't want to lose the $200. I say that they are a shady business that clearly will put a couple hundred before any thought of customer satisfaction and integrity in doing what you say you are going to do. I will not shop there again and I would say buyer beware to anyone that expects to pay the price as advertised for boat supplies.

Reviewer is in unhappy mood. This person is quite happy with fast shipping and stated that there is a room for improvement of lies and bait and switch. Please immediately contact the author of this review to discuss poor customer service of steering wheel. Doug Russell Marine needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned steering wheel in their reviews. You may find this information helpful for further shopping at Doug Russell Marine.

Had an Experience with Doug Russell Marine?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1277547

Some people are always trying to get something for nothing.

You May Also Like

Michelin Tires - DON'T COUNT ON MICHELIN 70,000 MILE TIRES TO ACTUALLY LAST 70,000 MILES: Michelin Tires " This is what happened to my Michelin 70,000 mile tires at about 57,000 miles, causing me to have to replace tires on a trip to Florida. The back tires..." Read more Therapee is a complete waste of money and an unreliable product Therapee "I can't believe I got sucked into purchasing this $300 product. Don't believe a thing the company says. They lie and lie through their teeth. For proof, I have attached..." Read more Kikker 5150 A dealers perspective Micks Customs Kikker 5150 "I am the owner of Micks Customs and ive been a Hardknock dealer since 2006. Kelly has ripped me and my customers off many times. Ive even defended him right..." Read more Intoxalock - I have written a review It was not posted Intoxalock " Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more Kfc - COULD HAVE BOUGHT A BAG OF REAL POTATOES FOR THIS PRICE Kfc "I bought a side of mashed potatoes with my chicken sandwich for $2. $2 for some effing whimpy side of potatoes. WTF-I could have bought a bag of potatoes at..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Ray Padula - Terrible Product and  Customer Support Ray Padula "I have bought the sprinkler system a couple of years ago but used for the first time late last year. Now the nozzles are pointing downward and do not come..." Read more